It is better to be safe than sorry. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Start your claim today. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. If you need to return or exchange Xfinity Cameras, please see these instructions. If you don't see your device, simply follow the return options below. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Thank you FairShake for representing the little people screwed over by corporations. Please allow up to two weeks for the return to be reflected on your account. It is better to be safe than sorry. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Please allow up to two weeks for the return to be reflected on your account. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Keep the top portion of the label with the tracking number included, as this will be your receipt. You need to make sure you return the right equipment. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. People need to know someone is out there to help! Alternatively you can drop it off and use any box you want. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. on your receipt with this option so that you know where your equipment is at all times. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Select a return option, follow the listed instructions, and press Confirm. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. There are two ways to do that actually. You dont have long. Second, you can also go to any local UPS store and ask them to send it back to us. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Get the most out of Xfinity from Comcast by signing in to your account. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. That you could make it resolved in a few days is wonderful. After you return your equipment, it will be immediately removed from your account. How do I return my equipment back to Xfinity? Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. FairShake can help. Drop off your equipment at any Xfinity Store or Comcast Service Center. so that you can confirm you did everything the right way. Choose a reason for return and press Continue. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Older Pods can't be exchanged for the new model (2nd Generation). Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. They are really a light for us in a very hard time. One, you can take it to your local store and drop it off there. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Learn more about thelimited warranty for Xfinity xFi Pods. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Put the equipment being returned into its original box. To do so, click on the chat icon located at the top right of this forums page. Keep the top portion of the label with the tracking number included, as this will be your receipt. to return your equipment, so you have to act fast. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Click Print Shipping Label to print the label for your package. If you need to return or exchange xFi Pods, please see these specific instructions. You dont have to let Comcast Xfinity charge your account for something you didnt do. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You nailed it! I cant say enough good about this company! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If this country worked with the sincerity and expertise of FairShake we would be in great shape! I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Best of the Best. Before you send anything back, be sure to take photos. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Be sure to. Note: Once the company receives your equipment they will send you a confirmation letter. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. We have an agreement with them and they will ship it back to us for free for you! If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. You don't even need an appointment for this! Customers have learned the hard . This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you dont return the equipment you get charged for it. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Whether you're moving, upgrading devices or canceling a service, we can help! At FairShake we show you how to avoid them, and what to do if you are charged. Comcast Xfinity gives you. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Is Xfinity wrongly charging you an equipment return fee? At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. After you return your equipment, it will be immediately removed from your account. This way is going to keep you from even needing a return label. 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