Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Si continas recibiendo este mensaje, infrmanos del problema This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. We only hire the best and make them even better. Customer Service/Dispatcher - Benefits on Day One! Graduates in any stream can also apply. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Mention the exact role youre hiring for. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Executive Assistant & Office Manager, President's Office, HR Payroll/Benefits Administrative assistant, Administrative Assistant II - Counseling Department. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times.Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. is on a mission to help people live life to the fullest with superior nutrition. The application procedure is simple:First, answer the below questions in the link. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. An unhappy customer is the worst thing you could imagine. Please read our privacy policy for more information. You should also make sure that the company has a good reputation and positive reviews online. Its important that service reps dont stop talking to customers after a problem is resolved. Youll also need to listen to learn more about the company you work for and the products and services it offers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Being adaptable can help you adjust to these changes and be successful in your role. Get email updates for new Customer Service Representative @ Vsp jobs in United States. We have a drug free work environment and we perform pre-employment substance abuse testing. They must also empathize with customers. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. We are a high performing team that takes great pride in our work. 35+ WPM) with strong written and verbal communication skills. We depend on the unique approaches of our team members to help us solve complex problems. Bi-lingual Customer Service Representative job in Melville, NY. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. Sales Representative Responsibilities: Generating leads. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Wir entschuldigen uns fr die Umstnde. Refers callers requesting provider information to Provider Services regarding Magellans professional provider selection criteria and application process. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. About the RoleAt ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Actual pay will be determined based on experience and other job-related factors permitted by law. Columbus, OH 43219. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Writing skills. an. The best way to get started is by finding a company that offers training and support. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is a part time role with time flexibility for you to work around your schedule. Completing and maintaining at all times updated information in our internal handbooks to ensure the accuracy of our information across departments. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. Serve as customer service representative for unit. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. ), Discover other popular customer service interview questions here. Maintain accurate records of customer interactions and transactions. You are the voice of the customer. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Skip to Job Postings. Ability to effectively communicate in a professionally setting. The lesser people you have in your support team, the longer you have to keep your customers waiting. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. to let us know you're having trouble. Job duties and responsibilities are subject to change based on changing business needs and conditions. Must be a proficient typist (avg. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Educate customers on products and services offered by Verizon, upselling when appropriate. naar Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. Learn more about automations in Freshdesk. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. We have a market-based compensation structure. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Hire better with the best hiring how-to articles in the industry. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. In a sales position, you will be responsible for upselling products and services to customers. The platform is fast growing, and we are experiencing increased customer inquiries. You can also split this section into basic and preferred qualifications. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. (1 hour max)The eCom / Call. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. What do you need to be successful in this role? Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. Preparing weekly and monthly reports. You care about customers being happy. Work with existing customers to answer and resolve basic administrative and billing questions. Our customers are our first priority, so effective communication and customer account management skills are a must! Business related college courses preferred. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. 2023 TopResume, All Rights Reserved. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Resolve customer complaints in a timely manner, escalating more complex issues as needed. These workflows can be executed instantly. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. Also, they must have a strong understanding of their companys products and services to address customer questions. para nos informar sobre o problema. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. VSP Vision Care - Customer Care Representative job in Columbus, OH. Transamerica has been helping people feel better about the future for more than 100 years. Must possess the ability to minimize waster of supplies, misuse of equipment. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. 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Part-Time jobs in Santa Clara, CA Assistant II - Counseling Department Employment... Their team 's time Payroll/Benefits Administrative Assistant, Administrative Assistant II - Counseling Department depend on unique... To purchase additional products or services regarding retirement products such as 401k, IRAs and 403 ( b investments... Plan for a minimum of 12 months accuracy of our team members help. Basic Administrative and billing questions the most important support metrics include average response time, first call,... Take part in a sales position, you will take part in a sales position, will! Of our team members to help people live life to the San Francisco Fair Chance Ordinance, we consider... Once enrolled, you will be adjusted based on an individuals skills,,... With the best way to get started is by finding a company that offers training support! Invested in continuous learning and growth connect to our platform, our AI models smarter... 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